terms and
conditions
´Software-as-a-Service Terms and Conditions (SaaS T&Cs)
Disclaimer:
This translation of the general terms and conditions has been machine-generated and is provided for informational purposes only. In case of ambiguities or disputes, only the German original version of the general terms and conditions shall be legally binding.
Preamble
traide AI [traide AI GmbH, HRB 234802, Torstraße 92, 10119 Berlin] (hereinafter referred to as “traide AI”) operates the software solutions traideGo and traidePlatform (collectively referred to as the “Software”), which enable businesses responsible for customs compliance under Section 14 of the German Civil Code (BGB) (hereinafter referred to as “Customer”) to simplify customs processing for their products. The Software includes an AI system developed by traide AI (as defined below) for generating customs-relevant data and a third-party-developed AI system for generating textual content. traide AI continually trains its developed AI system.
The Software distributed by traide AI is designed to translate customers’ individual product information into proposed product classifications and implications (as defined below) under the globally standardized customs tariff framework. For example, the Software can generate data for automated customs declarations, including applicable import duties and other relevant elements.
The Customer intends to use the Software to streamline customs processing for its products.
The Software is provided by traide AI as a cloud solution (Software as a Service; SaaS) and made available to the Customer for use.
Now, therefore, traide AI and the Customer (each referred to individually as a “Party” and collectively as the “Parties”) agree as follows:
1. Definitions
1.1 The following definitions apply to these terms and conditions:
“AI Act”: Refers to Regulation (EU) 2024/1689 of the European Parliament and of the Council dated June 13, 2024, establishing harmonized rules for artificial intelligence and amending Regulations (EC) No. 300/2008, (EU) No. 167/2013, (EU) No. 168/2013, (EU) 2018/858, (EU) 2018/1139, and (EU) 2019/2144, as well as Directives 2014/90/EU, (EU) 2016/797, and (EU) 2020/1828 (Artificial Intelligence Act).
“Live Demo”: An interactive demonstration showcasing the Software’s features in real-time.
“DocuSign”: An electronic signature platform provided by DocuSign, Inc., enabling the digital signing of agreements.
“Third Party”: Any natural or legal entity that is not a Party to this Agreement.
“Features”: Specific functionalities or attributes of the Software described in the applicable offer as part of the provided services.
“HubSpot”: A platform provided by HubSpot, Inc., used for managing sales pipelines, lead generation, contact tracking, and sales reporting for software distribution.
“Implications”: Refer to the effects associated with customs regulations, including but not limited to changes in tariff rates or trade restrictions.
“Import Duties”: Taxes imposed by a country on goods imported from another country. The rate of import duties depends on the type of goods, the customs tariff number, and applicable trade agreements.
“AI System”: A machine-based system designed for varying degrees of autonomous operation. It may be adaptable after deployment, generating outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments.
“Customer Content”: Information, images, text, documents, data, files, and other content submitted by the Customer to traide AI or stored within the Software or infrastructure provided by traide AI.
“Open Source Software”: Software licensed under terms that meet the requirements of the Open Source Definition by the Open Source Initiative in 2007: https://opensource.org/osd/.
“Preferences”: Trade agreements or rules that grant preferential treatment to specific products, such as reduced import duties.
“Product Classification” or “Tariffing”: The customs process of categorizing products into a customs tariff number based on their features, properties, and intended use. This determines the applicable tariff rates, import restrictions, and other trade regulations for the products.
“SaaS”: Stands for “Software as a Service,” a model in which software applications are provided over the internet. SaaS products are hosted and maintained by a provider, while users access them via the internet.
“Volume”: Refers to the number of customs information entries generated for the Customer’s individual product descriptions through the Software.
“Customs Tariff Number”: A unique number assigned to each product for its precise customs classification. It determines the applicable customs tariff rate, import restrictions, and other regulations. The first six digits of the customs tariff number are standardized globally under the Harmonized System (HS Code), while subsequent digits may vary regionally or nationally for more detailed classifications.
1.2 The words “including” or “in particular” are illustrative and do not limit the generality of the preceding words. Headings are for convenience only and do not affect the interpretation of this Agreement.
2. Additional Provisions and Hierarchy
2.1 In addition to these Software-as-a-Service Terms and Conditions (“SaaS T&Cs”), the terms of the offer, including any annexes (“Offer”), also apply (collectively referred to as the “Agreement”).
2.2 In the event of contradictions between the Offer and the SaaS T&Cs, the provisions apply in the following order:
The Offer, including any annexes;
The SaaS T&Cs.
3. Subject Matter and Conclusion of the Agreement
3.1 The products offered by traide AI are exclusively available to businesses as defined under Section 14 of the German Civil Code (BGB). The Customer confirms that they will use the Software solely as a business entity under this definition. traide AI reserves the right to verify the Customer’s status as a business at any time, particularly based on information and documents provided during the Agreement process. The Customer must promptly provide any additional proof requested by traide AI.
3.2 Before concluding this Agreement, potential Customers may schedule a free Live Demo via HubSpot or email. The Live Demo showcases the Software’s functionalities in a demonstration format without forming a legally binding agreement for paid use of the Software.
3.3 Upon continued interest following the Live Demo, traide AI may offer to set up a test account for the Software. The setup and use of the test account are governed by a separate agreement. This agreement regulates the temporary provision of the Software for testing purposes, limited to a duration of up to 14 days. During this period, the Customer can test the Software under real conditions without incurring any fees.
3.4 traide AI provides an individual Offer referencing these T&Cs via HubSpot, SevDesk, or another similar tool. The Offer can be accepted through electronic signature via DocuSign, handwritten signature, fax, or scanned signature (“Agreement Conclusion”).
3.5 traide AI stores the Agreement text upon its conclusion. The Customer may request and save a copy of the Agreement at the time of conclusion.
3.6 The current SaaS T&Cs are available at all times during the online agreement process at https://www.traide.ai/en-agb and may be printed. The version effective at the time of agreement conclusion applies.
3.7 General terms and conditions of the Customer only become part of the Agreement if explicitly accepted in writing by traide AI.
4. traide AI’s Services
4.1 Provision of Software
4.1.1 traide AI provides the customer with access to the software over the internet for a limited period during the term of the contract. The scope of the services to be provided by traide AI is determined by the individual agreement. Beyond the agreed-upon services, the customer has no claim to a specific design or specific functionalities of the software and the services provided by traide AI.
4.1.2 The operation and maintenance of the software are the responsibility of traide AI. The service transfer point is the router output of the Google Cloud data center. The customer has no claim to access the source codes of the software.
4.1.3 Unless otherwise agreed, the software has an average availability of 99% per calendar month. This means the software may be unavailable for up to 7.5 hours per month. Planned maintenance work and disruptions beyond the control of traide AI (e.g., force majeure, customer misuse, or general internet outages) are excluded. traide AI will inform the customer in advance of planned maintenance work whenever possible. However, if necessary, traide AI reserves the right to carry out unplanned maintenance, especially for data and operational security purposes.
4.1.4 traide AI conducts daily backups of the software and any data stored by the customer (e.g., product catalog). These backups are retained for at least three (3) days. However, traide AI does not verify the correctness or completeness of the backups.
4.1.5 traide AI provides the customer with software documentation and usage instructions electronically in German and English. The customer is not authorized to modify, distribute, or make these accessible to the public. A printed version of the documentation is not provided.
4.1.6 If traide AI is required to provide support services under the terms agreed upon between the parties, it will provide these within the scope, timeframes, and response times outlined in the agreement.
4.1.7 traide AI may, at its discretion, engage subcontractors as auxiliary agents to provide services.
4.2 Generation of Product Classifications and Implications via the Software
4.2.1 traide AI offers two SaaS solutions, traideGo and traidePlatform, which the customer can book individually or as a package under the specific agreement with traide AI.
4.2.2 traideGo is an interactive SaaS-based product classification solution that ensures compliance with customs regulations. It provides a chat interface where customers can input product descriptions, based on which classification suggestions and implications, along with explanations, are generated (“traideGo”).
4.2.3 traidePlatform is a SaaS-based solution enabling bulk product classification for large-scale product portfolios. This tool scales the classification process, providing mass classification along with implications and explanations (“traidePlatform”).
4.3 Extensions, Enhancements, and Changes
traide AI may make changes to the software in the following scenarios:
4.3.1 Enhancements and Upgrades
traide AI reserves the right to add additional functionalities at any time. Newly introduced features are considered complimentary unless otherwise agreed. traide AI may discontinue these features after weighing mutual interests. Optional upgrades and extensions may be offered for an additional fee and under a supplementary agreement.
4.3.2 Acceptable and Minor Modifications
traide AI is permitted to modify, limit, or discontinue functionalities of the software and services provided if the changes are reasonable for the customer. Such changes may include minor design or display updates that have little or no impact on software functionality.
Important reasons for such changes include:
4.3.2.1 Performance issues with traide AI subcontractors.
4.3.2.2 Security requirements.
4.3.2.3 Legislative or legal changes.
4.3.2.4 Other significant reasons may arise, where a change is considered reasonable after balancing the interests of both parties.
Subject to sections 4.3.3 and 4.3.4, any changes to the functional scope must retain, in essence, the key features and the main performance obligations as defined in the offer.
If a change does not solely involve time-critical security updates, feature enhancements, or merely minor aspects of the software or services provided by traide AI, traide AI will notify the customer of the change in writing or text form at least four (4) weeks prior to the change taking effect.
4.3.3 Training of AI Systems
traide AI may improve or upgrade the software by training its AI systems. This process aims to enhance software performance, though it may alter functionalities. Core functionalities will always be maintained. Both parties agree that training AI systems is an integral part of this SaaS agreement.
4.3.4 Other Changes
traide AI may make additional changes not covered by Sections 4.3.1–4.3.3. In such cases, customers will be notified of planned changes two (2) months in advance. During this time, customers may accept or reject the changes. If no response is given, the changes are considered approved. traide AI will inform the customer of the consequences of inaction in the notice. Should the customer reject the changes, traide AI reserves the right to either maintain the services without changes or terminate the affected service with one (1) month’s notice.
5. Rights of Use
5.1 Provision of Rights
Upon the commencement of the agreement, traide AI grants the customer a limited, non-exclusive, non-transferable, and non-sublicensable right to use the software in accordance with the terms of this agreement and for the duration of the agreement. Unless explicitly agreed otherwise in the offer, the customer is prohibited from transferring the software to third parties. Additional statutory rights of the customer remain unaffected.
5.2 Exclusion of Components under Third-Party Rights
The granted rights exclude components of the software that are subject to third-party rights, particularly open-source software licenses. These components may be used by the customer within the scope of the applicable statutory rights. Traide AI will provide a list of all open-source components used within the software. Traide AI does not hold exclusive rights to these components. The customer can acquire rights to use the open-source software beyond its intended use directly from the respective author under the terms of the applicable open-source license.
6. Obligations of the Customer
6.1 Access and Data Security; Cooperation; Contact Information
6.1.1 The customer must independently ensure that they can receive the services provided by traide AI. In particular, the provision of the necessary hardware and software by traide AI, as well as the establishment of an internet connection, is not part of the contract. The customer is solely responsible for the operation and availability of their own company software.
6.1.2 traide AI will support the customer at its own discretion in integrating and transferring the relevant data into the software.
6.1.3 traide AI may, at its own discretion, offer training to the customer to familiarize them with the use of the software.
6.1.4 The customer will receive an account for using the software. This account will be provided with the required login credentials for the authorized employees of the customer. The customer is required to store the login credentials securely and only make them accessible to authorized employees. The customer agrees to instruct their employees to handle the login credentials confidentially and to notify traide AI immediately if there is any suspicion that the login credentials may have been disclosed to unauthorized persons.
6.1.5 The customer shall refrain from taking any actions that might compromise or disrupt the functionality of the software, as well as accessing or processing content or data they are not authorized to access or process. The customer will comply with all security precautions, functional and other limitations of the software, and in particular, not remove, bypass, disable, or otherwise circumvent any protection or authentication mechanisms. The customer must ensure that the information and customer content transmitted or stored via the software are free from harmful computer programs (e.g., viruses, worms, Trojan horses, or other malware) and do not infringe third-party rights, impede the intended operation of the software or the IT infrastructure of traide AI, or otherwise violate applicable law.
6.1.6 The customer is responsible for regularly and appropriately securing the data and customer content (as defined in Section 6.2) stored, processed, and otherwise transmitted to traide AI within the software, to the extent technically possible. This applies both to the data and content on the customer’s local systems and those stored on the IT infrastructure provided by traide AI. The customer must particularly secure data and content described in this section, which the customer is legally or regulatory obliged to retain.
6.1.7 Operating and configuring the software is the responsibility of the customer. If traide AI provides hints, recommendations, tips, or advice within the software or delivers automatically generated information or analysis results through the software, such assistance is non-binding and intended to support the customer’s entrepreneurial decision-making. Such assistance does not release the customer from verifying the accuracy of the information and considering all other circumstances relevant to their decision-making process.
6.1.8 The customer shall appoint traide AI a contact person within their organization who is authorized to receive and make declarations of intent in connection with the contract with traide AI.
6.1.9 The customer is obligated to keep the information provided during the conclusion of the contract up to date and notify traide AI of any changes without delay. This particularly includes contact and business information of the customer.
6.2 Customer Content; Use of Software; Suspension
6.2.1 All rights to customer content remain with the customer unless explicitly stated otherwise in this contract. The customer grants traide AI a non-exclusive, geographically and temporally unlimited right to use such customer content as required to fulfill the contract with the customer. In particular, traide AI is authorized to reproduce customer content for the purposes of operating the software and data backup and to grant sublicenses to its subcontractors, insofar as this is necessary to fulfill the contract. In all other respects, the right of use is non-transferable.
6.2.2 The customer also grants traide AI a simple, geographically and temporally unlimited right to use customer content for the purpose of training the AI systems of traide AI and generating content through traide AI’s AI systems. To avoid doubt, the usage rights granted under this section include all exploitation rights within the meaning of Sections 15 ff., 69c of the German Copyright Act (UrhG), required for training the AI systems of traide AI and generating content through them.
6.2.3 The customer guarantees that the content they transmit or store does not violate third-party rights (e.g., personal rights, image rights, copyrights, trademark rights) or other applicable laws (e.g., data protection regulations) (“Prohibited Content”).
6.2.4 traide AI is entitled to block or remove Prohibited Content under consideration of mutual interests, and likewise, when legally obligated to do so, whether by a third-party complaint, a court order, or an administrative directive.
6.2.5 The customer guarantees compliance with all applicable legal regulations in using the software.
6.2.6 traide AI may suspend the customer’s access to the software under consideration of mutual interests if:
6.2.6.1 There is evidence that the customer’s login credentials have been misused or disclosed to unauthorized third parties, or if login credentials are being used by more than one natural person;
6.2.6.2 There is evidence that third parties have otherwise gained access to the software provided to the customer;
6.2.6.3 Suspension is required for technical reasons;
6.2.6.4 traide AI is legally, judicially, or administratively obligated to suspend access;
6.2.6.5 The customer posts Prohibited Content on the software;
6.2.6.6 The customer is more than two (2) weeks overdue in paying the agreed fees as stipulated in Section 7;
6.2.6.7 The customer has provided false or invalid contact details, making communication between traide AI and the customer impossible; or
6.2.6.8 Suspension is necessary to avert imminent damage to traide AI, the customer, or third parties or to mitigate existing damage.
traide AI shall notify the customer of the suspension, including its reasons, no later than one (1) business day before the suspension takes effect, and allow the customer to respond, provided such notice and/or waiting for a response is reasonable and compatible with the purpose of the suspension. traide AI will lift the suspension once the reason for it no longer exists.
6.3 Indemnification
6.4 The customer shall indemnify and hold traide AI (including its affiliated companies, directors, and employees) harmless from:
All claims by third parties arising from alleged infringements of intellectual property through the customer’s use of the software;
All claims by third parties arising from alleged breaches of warranties, guarantees, or other contractual agreements under this contract;
All claims by third parties arising from alleged violations of the AI-VO or other regulatory requirements related to the customer’s use of the software.
6.5 The indemnity obligation does not apply to the extent that the claim is based on a culpable act by traide AI.
6.6 An indemnification obligation under this contract arises only if: (a) the customer is granted immediate and full control over the indemnified claim, and (b) traide AI cooperates at the customer’s expense without materially impairing the resolution of the claim.
7. Fees and Payment Terms
7.1 Pricing: The customer agrees to pay traide AI the fees outlined in the offer for the volume of data, users, and selected features.
7.2 Invoicing and Payment Terms: Unless stated otherwise, invoices are issued annually in advance and are payable within 30 days of receipt.
7.3 VAT: All fees are exclusive of applicable VAT unless otherwise stated.
8. Warranty
8.1 For free services, traide AI provides warranty in accordance with statutory provisions.
8.2 Unless expressly agreed otherwise in the offer, traide AI warrants for defects in the provision of SaaS services in accordance with the following provisions.
8.3 If the services to be provided by traide AI under this contract are defective, traide AI will, within a reasonable period and upon receipt of a written or text form notification of the defect from the customer, rectify the defect or provide the services again at its discretion. For third-party software licensed by traide AI for use by the customer, defect rectification consists of procuring and applying generally available upgrades, updates, or patches. Providing usage instructions that enable the customer to reasonably circumvent any defects to use the traide AI software in accordance with the contract shall also be considered rectification. A defect is deemed to exist if there is a significant impairment of the software’s functionality; minor restrictions, however, are considered to conform to the contract. Defective output is expressly not considered a defect within the meaning of this Section 8.
8.4 If traide AI fails to remedy the defect-free provision of services for reasons attributable to traide AI within a reasonable deadline set by the customer in writing (an email to info@traide.ai suffices), the customer may reduce the agreed fee by an appropriate amount. The right to reduce is limited to the amount of the monthly fixed fee for the defective part of the service.
8.5 If the reduction pursuant to Section 8.4 reaches the maximum amount mentioned in two (2) consecutive months or in two (2) months of a quarter, the customer may terminate the contract without notice.
8.6 The customer must report any defects to traide AI promptly in written or text form. The defect report must include all information available to the customer necessary for traide AI to identify, reproduce, analyze, and rectify the defect. Furthermore, the customer shall support traide AI in rectifying defects free of charge and to a reasonable extent.
8.7 For claims for damages asserted by the customer, the liability limitations in Section 9 apply.
9. Liability and Damages
9.1 For free services, traide AI is liable in accordance with statutory provisions.
9.2 traide AI is not liable for defective output generated by the software. The customer is solely responsible for verifying the accuracy of the output.
9.3 Otherwise, traide AI’s liability is governed by the following provisions.
9.4 traide AI is liable for intent and gross negligence, as well as for damages resulting from injury to life, body, or health, without limitation.
9.5 In cases of ordinary negligence, traide AI is only liable for the breach of a material contractual obligation. A material contractual obligation is one whose fulfillment enables the proper execution of the contract and on which the customer regularly relies and may rely.
9.6 In cases falling under Section 9.5, traide AI is not liable for lack of economic success, lost profits, or indirect damages.
9.7 Liability under Section 9.5 is limited to the foreseeable damages typical at the time of contract conclusion.
9.8 Liability for damages due to data loss (including the loss of customer content as defined in Section 6.2) is limited under Section 9.5 to the costs of restoring the data, which would have been incurred even with regular and appropriate data backups by the customer.
9.9 The limitations of liability apply equally to the legal representatives, employees, agents, and subcontractors of traide AI.
9.10 Any liability of traide AI for guarantees (explicitly designated as such) and for claims under the German Product Liability Act remains unaffected.
9.11 Any further liability of traide AI is excluded. In particular, no-fault liability for initial defects under § 536a Abs. 1, 1st Alt. of the German Civil Code (BGB) is excluded.
10. Confidentiality and Non-Disclosure
10.1 The parties agree to treat confidential information and documents (“Confidential Information”) of the respective other party, which are either identified as confidential by their nature, the circumstances of their disclosure, or explicitly marked as such by the disclosing party, such as business and/or trade secrets, as strictly confidential. They will use them solely for the purposes of this contract and will not disclose them to third parties. The receiving party shall implement appropriate technical and organizational measures to prevent unauthorized access or disclosure of Confidential Information. The receiving party’s employees and any engaged third parties (including subcontractors and freelancers) must also be bound to confidentiality.
10.2 The receiving party may disclose the provided information and documents to third parties if and to the extent this is essential for fulfilling this contract or exercising contractual rights or is legally or regulatorily mandatory. In cases of requests from third parties, courts, or administrative authorities concerning the disclosure of Confidential Information, the receiving party must notify the disclosing party promptly in writing or text form. The receiving party must further support the disclosing party in its efforts to prevent disclosure of the Confidential Information.
10.3 The confidentiality obligation does not apply where Confidential Information was already known to the receiving party before disclosure, is or becomes publicly known without any fault of the receiving party, is developed independently by the receiving party without access to the disclosing party’s Confidential Information, or is lawfully disclosed by a third party authorized to do so. Mandatory statutory disclosure obligations remain unaffected. If the receiving party relies on one or more of the aforementioned exceptions, they must provide suitable evidence.
10.4 The confidentiality obligation begins upon the receipt of the Confidential Information and continues throughout the term of the contract. Beyond the term of the contract, the confidentiality obligation remains for three (3) years unless longer obligations are imposed by statutory provisions. Business secrets must remain confidential as long as they retain their status as business secrets.
10.5 During the confidentiality obligation’s validity, Confidential Information must be returned to traide AI upon its first request without damage and in full. traide AI may also order that certain Confidential Information be destroyed, deleted, or securely stored, with the customer confirming in writing that this has been done. These provisions apply only insofar as they do not significantly impair the customer’s contractual use of the provided services.
10.6 These provisions do not grant any intellectual property rights. All usage rights granted under this contract remain unaffected.
11. Data Protection
11.1 If personal data (e.g., name, address, email) is collected, we commit to obtaining prior consent from you. We also commit to not sharing data with third parties unless prior consent has been given.
11.2 Please note that data transmission over the internet (e.g., via email) may have security vulnerabilities. Complete and flawless protection of third-party data cannot be guaranteed. Our liability for this is excluded.
11.3 Third parties are prohibited from using contact details for commercial activities unless prior written consent has been provided by the provider.
11.4 You have the right to access all data stored about you at any time free of charge.
11.5 You also have the right to request correction, deletion, or restriction of processing of your data.
11.6 Further details on data protection can be found in the separate privacy policy at https://www.traide.ai/en-privacy.
12. Term and Termination
12.1 Unless expressly agreed otherwise in the offer, the contract begins upon its conclusion and has an initial term of twelve (12) months from the start of the contract.
12.2 Unless expressly agreed otherwise in the offer, the contract will automatically renew for successive twelve (12) month terms unless terminated in writing by either party with four (4) weeks’ notice prior to the end of the respective term.
12.3 The right of the parties to terminate the contract for cause remains unaffected. For traide AI, cause for termination exists in particular if:
12.3.1 the customer repeatedly uploads prohibited content to the software despite prior warning by traide AI;
12.3.2 the customer culpably breaches their confidentiality obligations under Section 10; or
12.3.3 the customer is in default of payment for two consecutive due dates for the agreed fees or a significant part thereof under Section 7, and traide AI has issued a warning with a notice period of two (2) weeks before the termination takes effect.
12.4 Upon termination of the contract, regardless of the reason, traide AI will delete the customer’s content. traide AI is entitled, but not obligated, to retain customer content for up to four (4) weeks beyond the termination of the contract for security purposes to prevent accidental data loss. The customer is responsible for downloading their content during this period. traide AI is further entitled to retain customer content beyond the termination of the contract where legally, judicially, or administratively required (particularly for commercial and tax law reasons) or where the content is needed for accounting, documentation, or invoicing purposes.
13. Amendments to this Contract
traide AI may amend this contract with effect for the future under the following conditions:
(i) to comply with changes in statutory requirements, administrative orders, or case law;
(ii) to implement updated technical requirements;
(iii) to ensure the continued operation of traide AI services;
(iv) to adapt to changing market conditions; or
(v) to benefit the customer.
Amendments will only be made if they do not disrupt the contractual balance between traide AI and the customer to the customer’s detriment; amendments to primary performance obligations are excluded.
traide AI will notify the customer of any amendments at least six (6) weeks in advance via written or text form notification or within the software. The customer may object to the amendments. If the customer does not object within six (6) weeks of receiving the notification, the amendments are deemed accepted. traide AI will specifically inform the customer of the six-week objection period, the consequences of silence, and the effective date of the amendments in the amendment notification.
14. Regulation of Artificial Intelligence Systems
14.1 The customer guarantees compliance with the requirements of the AI Act (KI-VO) in the provision, use, development, and operation of the AI system or AI model. The customer is obligated to provide traide AI with documented proof of compliance with the AI Act (KI-VO) upon request.
14.2 The customer guarantees that they will perform all necessary contributions required to carry out internal processes for compliance with internal and legal requirements for AI systems at traide AI.
15. Final Provisions
15.1 Amendments and side agreements to this contract must be made in writing. This also applies to any waiver of the written form requirement.
15.2 The customer may only offset claims against traide AI or assert rights of retention if the counterclaim is undisputed, legally binding, or directly related to the claim in question.
15.3 The contract language is German. Translations into other languages are provided solely for better understanding and are legally non-binding.
15.4 The laws of the Federal Republic of Germany apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
15.5 The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Berlin, provided that the parties are merchants or the customer has no general place of jurisdiction in Germany or another EU member state or has relocated their permanent residence abroad after the contract’s effective date, or if the customer’s residence or usual place of abode is unknown at the time the claim is filed.
As of November 2024
